At Ngoc Dong Ha Nam, we are committed to operating our factory in a socially responsible manner, recognizing our responsibilities towards our employees, the community, and the environment. We believe that sustainable business practices and ethical conduct are essential for long-term success. This Social Responsibility Policy outlines our commitment to creating a positive impact and sets guidelines for our operations.

  1. Compliance with Laws and Regulations: We will comply with all applicable laws, regulations, and industry standards, ensuring that our operations meet or exceed legal requirements related to labor, health and safety, environmental protection, and other relevant areas.

  2. Employee Welfare: We are dedicated to providing a safe and healthy working environment for all our employees. We will prioritize their well-being, fair treatment, and personal development, offering equal opportunities, non-discrimination, and competitive compensation and benefits. We will promote a culture of respect, diversity, and inclusion, fostering a supportive and productive work environment.

  3. Labor Practices: We will uphold fundamental labor rights, including freedom of association, collective bargaining, and the elimination of forced labor, child labor, and any form of exploitation. We will maintain fair working hours, provide appropriate rest breaks, and ensure fair wages for all employees.

  4. Environmental Stewardship: We acknowledge our responsibility to minimize the environmental impact of our operations. We will strive to reduce resource consumption, waste generation, and pollution. We will promote energy efficiency, responsible water usage, and the use of environmentally friendly materials whenever feasible. We will comply with applicable environmental laws and regulations and proactively seek opportunities for continuous improvement in our environmental performance.

  5. Supply Chain Responsibility: We will work towards establishing responsible supply chains, engaging with suppliers and partners who share our commitment to social and environmental sustainability. We will encourage our suppliers to adopt ethical practices and comply with our standards, ensuring that the products and services we use are produced in a responsible manner.

  6. Community Engagement: We recognize the importance of being a good corporate citizen and will actively engage with the communities where we operate. We will support local initiatives, promote social development, and contribute to charitable causes aligned with our values and the needs of the community.

  7. Transparency and Accountability: We will maintain transparency in our operations and communicate our social responsibility efforts to stakeholders, including employees, customers, suppliers, and the public. We will regularly assess and report on our performance, seeking feedback and suggestions for improvement. We will take responsibility for any adverse impacts caused by our actions and take prompt corrective measures.

  8. Continuous Improvement: We are committed to ongoing improvement in our social responsibility practices. We will regularly review and update our policies and procedures to reflect evolving best practices and societal expectations. We will establish measurable goals, track progress, and implement appropriate actions to ensure continuous advancement.

By adhering to this Social Responsibility Policy, we demonstrate our commitment to creating a sustainable, ethical, and socially responsible business that positively contributes to society. We encourage all employees to embrace these principles and actively participate in our shared responsibility to make a difference.


At Ngoc Dong Handicrafts, we are committed to delivering exceptional quality products that exceed the expectations of our customers. Our quality policy serves as a guiding principle for all our operations, ensuring that we maintain the highest standards in craftsmanship and customer satisfaction.

  1. Customer Focus: We understand that our success is directly linked to the satisfaction of our customers. We strive to understand their unique requirements, expectations, and preferences to deliver products that meet and surpass their needs. We continuously engage with our customers, seeking feedback and actively incorporating their suggestions into our processes.

  2. Continuous Improvement: We are dedicated to a culture of continuous improvement in all aspects of our business. We promote a mindset of learning, innovation, and adaptation, enabling us to stay ahead of industry trends and evolving customer demands. Our employees are encouraged to identify areas for improvement, both in our products and processes, and implement effective solutions.

  3. Quality Craftsmanship: We take pride in the craftsmanship of our products. We employ skilled artisans and craftsmen who possess the expertise and passion to create intricately designed and meticulously crafted handicrafts. We maintain stringent quality control measures at every stage of production, ensuring that our products meet the highest standards of quality, durability, and aesthetics.

  4. Compliance and Standards: Ngoc Dong Handicrafts is committed to complying with all applicable legal and regulatory requirements. We adhere to international quality standards and guidelines to ensure the consistency and reliability of our products. Our team is regularly trained on quality management systems, enabling us to maintain a strong quality framework throughout the organization.

  5. Sustainable Practices: As a responsible organization, we strive to minimize our environmental impact. We promote sustainable practices by sourcing raw materials from ethical suppliers and employing eco-friendly production techniques. We are committed to reducing waste, conserving resources, and continually improving our environmental performance.

  6. Employee Empowerment: Our employees are the backbone of our organization. We invest in their professional development, providing them with training, resources, and a safe working environment. We foster a culture of empowerment, encouraging employees to take ownership of quality, make informed decisions, and contribute their expertise to enhance our products and processes.

  7. Partnerships and Collaboration: We believe in building strong relationships with our suppliers, partners, and stakeholders. By collaborating closely with them, we ensure the integrity of our supply chain and the quality of our raw materials. We actively seek feedback and input from our stakeholders, fostering a collaborative environment that drives continuous improvement and customer satisfaction.

This Quality Policy is communicated and understood by all employees at Ngoc Dong Handicrafts. We regularly review and update our quality objectives to ensure their alignment with this policy. By upholding these principles, we are dedicated to delivering exquisite, high-quality handicrafts that enrich the lives of our customers while maintaining our position as a trusted industry leader.